Many of us at Medelita are fans of Patagonia. Let My People Go Surfing, by Patagonia Founder, Yvon Chouinard, has served as an inspiration for some of our Medelita policies. The following excerpt is a prime example:
Let’s take a close look at a loose button and the consequences depending on who happens to discover it. Say the button falls off in your customer’s hand as she pulls the pants out of the washing machine. Your entire company, and your partners, have failed in the grossest possible way. That hard-earned customer will never again fully trust your claim to quality.
At Medelita, we not only strive to provide the best customer service possible, but we are committed to providing the finest possible quality garment. As a customer, your feedback helps fuel the new generation of Medelita garments. We don't create a garment and then stamp 'DONE' on it...we are always looking for new ways to improve the quality, look, feel, and durability of our lab coats and scrubs. Your Medelita garments are worn more than any other garment in your wardrobe, so we know that it needs to withstand more wear and tear than your average piece of clothing - and we want to make sure that it is the best quality it can possibly be, for as long as possible.
Every now and then, though, a button will fall off despite how much effort we put into trying to prevent it. On those rare occasions, we will replace any and all buttons as needed. Not for six months or a year, but for the lifetime of your Medelita garment.
We offer several options for button replacement at no charge, so if you ever lose a button, contact us. Medelita will ensure that your garment is back to looking perfect, sophisticated, and professional as soon as possible.