Medelita Privacy Policy

Medelita is sensitive to the privacy of our website customers, and recognize that your information must be used responsibly. The following information will help you to understand how.
Medelita collects, uses, and safeguards your personal information. If you have further questions or need clarification, please email us at questions@medelita.com.


Medelita Privacy Notice

This privacy notice discloses the privacy practices for our web site www.medelita.com It will notify you of the following:

  • What personally identifiable information is collected on our web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your information.
  • The security procedures that are in place to protect the misuse of your information.
  • How to correct any inaccuracies in your information.

What personally identifiable information is collected?

For each visitor to our site, Medelita automatically recognizes the customer’s IP address, not the individual’s email address.

Email addresses are collected from those who purchase products via this web site and sign up for our email campaigns, as well as customers whom we meet at medical conferences and either share their email and/or place an order. We also collect any/all information required for transaction purposes – direct contact, billing and payment information. An email address is required in order to send an order confirmation receipt/review of embroidery and tracking information to our customers.  Payment is secure – look for the closed lock (security) symbol at the bottom of the checkout pages.

Medelita are the sole owners of the information collected on this site. We do not sell or rent this information to anyone, have never done so to date, and do not share your information with any third party outside of our website and warehouse services.

We will use your information for transactional purposes as well as to communicate with you regarding orders, questions, suggestions, etc. 
Credit card information is automatically erased after 30 days from the date of original transaction.  If a return or credit needs to be processed after that time, we will need to contact you for such credit card information.

We love to tell our customers about new colors, new styles, and special offers. If you prefer not to receive emails from us, let us know by writing “remove from email list” in the subject line of your email, and send it to contact.us@medelita.com. Be sure to include your full name and requested email address to be removed.

Medelita.com is an e-commerce website that sometimes partners with third-party vendors, including Google, to use remarketing to advertise online. Our partners, including Google, will display our ads across the internet using first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to medelita.com.

What choices are available to you regarding the use of your information?
You can do the following at any time by contacting us via email at contact.us@medelita.com.

  • Find out what information we have about you (name, address, email, order history).
  • Express any concern you have about our use of your data.

In order to complete a purchase from Medelita, a customer must first complete a checkout form. You will be asked to give certain information (name, address, telephone number, and billing information) through digiSHOP secure transaction process. This information is used to process your order.  It is the same information required to process a medical conference order – in which the information is originally taken in writing and then processed via our secure web site.


Is digiSHOP secure?

digiShop takes your security seriously and takes reasonable steps to protect your information. No data transmission over the internet or information storage technology can be guaranteed to be 100% secure. The following is a summary of we take to secure your information and descriptions of ways we implement these measures for different types of information you may provide to us.


Security for buyers when ordering through our store

The following is a description of steps digiSHOP takes to protect your information from misuse when ordering

  • Secure Socket Layer (SSL): digiSHOP uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time we ask for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our servers. .
  • CISP Compliance: We are certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.
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