A Note About Duties & Taxes

by from Medelita | Tuesday, Sep 24, 2013

We have been witnessing an impressive surge in demand for Medelita lab coats and scrubs outside of the United States, but it's been a complicated and somewhat frustrating experience for customers who reside in countries that require additional payments for duties and taxes on the packages they receive from Medelita. We remain extremely focused on improving the shopping experience at medelita.com, and as a result we have been working with UPS to find a better way to ship to our international customers. Fortunately for everyone involved, we are now able to calculate duties and fees to over 23 countries, including Canada. This represents a huge milestone for our business, since we can now guarantee shipments to many places by allowing our overseas customers the ability to pay any applicable duties and fees at checkout. It also provides us with the impetus to spend more time building out features that will improve a customer's experience while visiting medelita.com from countries outside the U.S., including (but not limited to) building in support for alternative currencies and languages. All in due time, but in the meantime we expect to continue to expand the list of countries where this feature will apply. Please let us know what you think!

international shipping