Frequently asked questions on shipping, returns, warranties and more.

Top Questions

How can I contact Careismatic Brands?

Careismatic Brands support is available daily (7 days a week)  from 4:30 am to 7:30 pm PST

Call: 1-800-372-2201

Email: help@shop.careismatic.com

How do I place an order?

Placing an order on the website is quick and easy.

Add at least one item to your shopping bag from any of our brands then go to your shopping bag (click on the shopping bag in the top right corner of the shopping website)

During the checkout, enter your email address, shipping/billing address, select your shipping options, and select your payment information. Preview your order and click the "Place Order" button.

After you place your order, you will receive a shipment confirmation email within 24 hours. 

Please note Canadian orders will be billed in USD.

Note: If you experience any problems with items disappearing from your shopping cart, make sure you have Cookies enabled in your web browser.

How can I place a group order?

Just call Careismatic Brands Group Sales at 1-800-245-8430 or email Group Sales Team to speak with a Dedicated Account Manager who will help you place the perfect order for your team.

How do I use a promo or coupon code?

On the checkout page, enter your offer code in the "Coupon Code" box and click "Apply" to update your order subtotal. Limit one promo or coupon code per order.

Are there exclusions to promotions and coupons?

Although exclusions can vary by offer, here is a list of our standard exclusions based on promotion or coupon type:

Free shipping, 99 cent and $1 shipping offers apply to the 50 US states for economy shipping only.

*The following manufacturers have imposed restrictions on retailers that prevent us from including some or all of their products in select sale events: ADC, Asics, BARCO, BARCO ONE, C&C Sweden, Carhartt, Cherokee, Cherokee Workwear, Dansko, Dickies, GREY’S ANATOMY™ by BARCO, Healing Hands, heartsoul, koi, Landau, Living Royal, Med Couture, Nurse Mates, Sanita, SKECHERS™ by BARCO®, Thinklabs, Urbane, White Cross & Wink.

*The following manufacturers have imposed restrictions on retailers that prevent us from using a coupon on their products: 3M Littmann Brand, BARCO, Carhartt, Cherokee, Cherokee Workwear, Dansko, Dickies, GREY’S ANATOMY™ by BARCO, Healing Hands, heartsoul, Jabes, koi, Med Couture, Medelita, SKECHERS™ by BARCO®, Thinklabs, Welch Allyn & Gift Certificates.

Buy One, Get One discounts apply to the item of equal or lesser value.

Gifts with purchase are limited quantities applicable to qualifying purchase while supplies last.

Only one coupon code can be applied per order.

How do I track my order?

You will receive a shipping confirmation email that includes an order and tracking number. You can follow the link provided in that email or visit this page on our site, then enter your order number and email address or billing zip code.

How do I view my past orders?

You will need to log in and visit My Account to view your previous orders. Once you visit My Account you can find any orders associated with the email address tied to that account under the "Order History" section.

Please note: If you have used a different email address than the one you use to log in, or placed an order as a guest without using your account, you will not be able to view those orders.

What is Careismatic Brands return policy?

We want you to love your purchase; if you're not completely satisfied with your order, you may return it within 30 days of receipt for a full refund of the purchase price, no questions asked. Just visit our online returns page, print our convenient shipping label, and complete your return. Careismatic Brands wants you to love your purchase and is offering free returns* on all brands.
*Free returns applies to one return per order. If you choose to make another return from the same order, you will be charged a $8.98 return/restocking fee.

If you have additional questions, please call us at 1-800-372-2201.

  • All items must be in their original condition with their original packaging, instruction manuals, warranties, and tags
  • Products that were ordered as a set must be returned with all the set components
  • We will not accept returns on personalized items
  • We will not accept returns on garments or footwear that have been worn, stained, damaged or laundered.
  • We will not accept returns on Clearance or Final Sales items
  • We will not accept returns on items outside of the 30 day return window
  • Original shipping/processing charges are not refundable.

Placing a Group Order

Who do I contact to place a group order?

Just call Careismatic Brands Group Sales Team at 1-800-245-8430 or email Group Sales Team to speak with a Dedicated Account Manager who will help you place the perfect order for your team.

What if I want someone from Careismatic Group Sales Team to contact me?

No problem, just complete thecontact form and a Dedicated Account Manager will contact you during business hours.

Do I have to place an order by phone?

We do recommend speaking by phone with a Dedicated Account Manager as the most efficient way to complete your group order, but we can also communicate with you by email. Just complete the contact formwe'll help you find the best possible ordering process to suit your needs.

What information do I need to have ready when I talk with Group Sales Account Manager?

You don't have to make any preparations for your first conversation by phone or email. You will be assigned a Dedicated Account Manager who will answer your questions and guide you through the entire process from purchase to delivery.

Are there discounts for group orders?

There are volume discounts and special offers available for qualifying orders. Your Dedicated Account Manager can tell you about any discounts that would be available to you.

Does Careismatic Return Policy apply to group orders?

Yes. (Please note that products with personalization or customization cannot be returned.)

Are Custom Logo and Personalization Services available for group orders?

Yes. Your Dedicated Account Manager can provide details on the process and pricing. Don't have a Dedicated Account Manager? Just give us a call at 1-800-245-8430, email Group Sales Team or fill out our contact form.

Shipping

How will my order be shipped?

Careismatic Brands orders ship via UPS and USPS delivery services. This service utilizes both UPS and the US Postal Service for handling. Your package may be delivered by one of these carriers depending on your shipping option chosen and your location.

How much does shipping cost?

A. Shipping Costs- Domestic
(Includes the cost of Shipping + Handling + Insurance)

Shipping Rates

Order Amount: Economy Upgraded Express
From To      
$0 $14.99 $9.99 $14.00 $23.00
$15.00 $25.99 $9.99 $17.00 $25.00
$26.00 $48.99 $9.99 $21.00 $28.00
$49.00 $74.99 FREE $21.00 $29.00
$75.00 $99.99 FREE $23.00 $30.00
$100.00 $149.99 FREE $23.00 $32.00
$150.00 $249.99 FREE $25.00 $39.00
$250.00 $349.99 FREE $27.00 $45.00
$350.00 $449.99 FREE 8% of merchandise total $51.00
$450.00 $549.99 FREE 8% of merchandise total $57.00
$550.00+   FREE 8% of merchandise total 11% of merchandise total

B. Shipping Costs - Canada

Duties & Taxes will be added to your order at the time of purchase. This amount will vary by order and always be shown at checkout.

Canadian Deliveries: Packages will be delivered within 4-10 Business Days (Business Days are M-F, excluding Holidays) from date of order -- depending on destination and availability of item(s)

Canadian Customers: By ordering goods on this website, you hereby authorize a licensed Canadian customs broker chosen on your behalf to act as your agent, and to transact business with Canada Border Security Agency (CBSA) to clear your merchandise, account for applicable duties and taxes, and if required, to return the merchandise to the merchant and to prepare and submit refund claims on your behalf for any merchandise that is returned. In the event of a return, CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and you will obtain the refund directly from us. In this connection, you also authorize the customs broker to endorse any refund check issued by CBSA in your name so that we may process the reimbursement.

(Note: The schedule above is ONLY an estimate, not a guarantee.)

C. Shipping Costs - All Other International

Duties & Taxes will not be added to your order at the time of purchase. International customers are responsible for paying any additional taxes, duties, or customs fees charged by their local government. Additional shipping charges may also apply.

International Deliveries: Packages will be delivered within 7-14 Business Days (Business Days are M-F, excluding Holidays) from date of order -- depending on destination and availability of item(s)

(Note: The schedule above is ONLY an estimate, not a guarantee.)

When will I receive my order?

Most in-stock, non-personalized orders ship in 1 business day. Please allow 2-4 additional business days for personalization. Your order should arrive in 1-9 business days, depending on the shipping option selected. Shipping charges and expected delivery dates on your first shipment are displayed in your shopping bag at the time of your order. This information also appears in your order confirmation email.

You can track your shipment by clicking on the link provided in our shipping confirmation email sent by OrderStatus@shop.careismatic.com.

US Economy Deliveries

Based on our warehouse location and your shipping address, we determine the most efficient shipping for your package. If you select the economy shipping option, your order should arrive within 9 business days. Business days are Monday—Friday, excluding holidays.

 

Upgraded Deliveries

Based on our warehouse location and your shipping address, we determine the most efficient shipping for your package. If you select the Upgraded shipping option, your order should arrive within 3-5 business days if your order was placed by 12:00pm CT. Business days are Monday—Friday, excluding holidays.

**Not available when shipping to P.O. Boxes, Alaska, Hawaii, or US territories (Puerto Rico, Guam, Virgin Islands).

 

US Express Air Deliveries

If you select the Express shipping option, your order will be be delivered within 2-3  business days, if placed before 12:00pm CT. Business days are Monday—Friday, excluding holidays.

**Not available when shipping to P.O. Boxes, Alaska, Hawaii, or US territories (Puerto Rico, Guam, Virgin Islands).

 

Do any items require additional delivery time?

Large patient-monitoring equipment may take an additional week to deliver. Backordered items will be shipped as soon as they become available.

How are orders shipped to Alaska, Hawaii, U.S. territories, APO and FPO addresses?

Shipments to Alaska, Hawaii, US territories (Puerto Rico, Guam, US Virgin Islands), APO and FPO addresses are delivered via USPS.  Upgraded, Express and Premium Delivery serives NOT available to Alaska, Hawaii, US territories (Puerto Rico, Guam, US Virgin Islands), APO and FPO addresses.

Does Careismatic Brands ship to Canada?

Careismatic Brands ships to Canada via UPS Worldwide Economy delivery service. You can track your package by clicking on the link provided in your shipping confirmation email, on Check Order under Order Status in the main navigation.

By ordering goods from Careismatic Brands, you hereby authorize a licensed Canadian customs broker chosen on your behalf to act as your agent and to transact business with the Canada Border Security Agency (CBSA) to clear your merchandise, account for applicable duties and taxes, and if required, to return the merchandise to the merchant and to prepare and submit refund claims on your behalf for any merchandise that is returned. In the event of a return, the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker and you will obtain the refund directly from us. In this connection, you also authorize the customs broker to endorse any refund check issued by the CBSA in your name, so that we may process the reimbursement.

Does Careismatic Brands ship internationally?

Careismatic Brands ships international orders via UPS International. International customers are responsible for paying any taxes, duties, or customs fees charged by their local governments.

Here is a list of countries we currently ship to +
 

If you have any questions, email us at help@shop.careismatic.com. Please include your name, and if it applies to a specific order, please include your order number.

Can you ship my order to Saudi Arabia?

If you wish to place an order to Saudi Arabia, please send an email to groupsales@careismatic.com or call 1-800-245-8430 and we will assist you.

What if part of my order is backordered?

If you have ordered multiple items, in-stock items will be shipped immediately via your requested shipping method so as not to delay your entire order. Careismatic Brands will only charge you for the shipped items. If we are not able to source the backordered item, your items will be canceled, you will receive a cancelation email. 

Payment for any backordered items will be charged upon delivery. You will not be billed or charged for any additional shipping fees for backordered items.

If you have ordered multiple items for international delivery, the order will not ship until the entire order is fulfilled.

 

Returns

What is Careismatic Brands return policy?

We want you to love your purchase; if you're not completely satisfied with your order, you may return it within 30 days of receipt for a full refund of the purchase price, no questions asked. Just visit our online returns page, print our convenient shipping label, and complete your return. Careismatic Brands wants you to love your purchase and is offering free returns* on all brands.
*Free returns applies to one return per order. If you choose to make another return from the same order, you will be charged a $8.98 return/restocking fee.

If you have additional questions, please call us at 1-800-372-2201.

  • All items must be in their original condition with their original packaging, instruction manuals, warranties, and tags
  • Products that were ordered as a set must be returned with all the set components
  • We will not accept returns on personalized items
  • We will not accept returns on garments or footwear that have been worn, stained, damaged or laundered.
  • We will not accept returns on Clearance or Final Sales items
  • We will not accept returns on items outside of the 30 day return window
  • Original shipping/processing charges are not refundable.

What if my item is defective, broken or needs repair?

Careismatic Brands partners with reputable manufacturers who stand by their products. However, on rare occasions, a product can have a defect that was undetected by the manufacturer or that becomes apparent during use. If a product you've purchased from Careismatic Brands websites has a manufacturing defect, please contact Product Support

For repair, maintenance, and warranty service that is covered by a manufacturer's warranty, please contact the manufacturer directly.

For 3M Littmann products, visit our Product Warranty section for further information.

How do I return an item?

Visit our online returns page for further details on completing your return.

Where can I get a Return Form?

For domestic returns, please visit this page.

For international returns, please fill out the form located here.

Are there any items I cannot return?

Due to health codes, items marked as Final Sale and/or Non-Returnable may not be returned. This includes but is not limited to medical devices, fabric face masks, face masks and respirators, protective apparel, protective eyewear, disposable items, and clearance mystery items.

Account Management

How do I log in?

 

To review your account information, click on "My Account" in the main menu. Enter your email address and password to access your Careismatic account.

How do I subscribe/unsubscribe to Careismatic email list?

 

Subscribing to Careismatic’s email list gives you access to exclusive offers, a special birthday treat, and first access to new products and sales.

Customers are automatically subscribed to our email list when making a purchase from one of Charismatic’s Family of Brands. If you'd like to subscribe without making a purchase, enter your email address in the Sign-Up box in the footer of any Careismatic brand page.

To unsubscribe from our mailings, click on the "unsubscribe" link located at the bottom of any of our emails.

Product Warranty

What is the warranty on my Littmann Stethoscope?

Your 3M™ Littmann Stethoscope comes with the Littmann Warranty - if a material or manufacturing defect occurs during the warranty period, Littmann will repair it for free of charge, except in the cases of obvious abuse or accidental damage. You can reach Littmann by phone at 1-800-292-6298 or by email at healthcare@3m.com. If your warranty has expired, AllHeart has replacement parts and accessories here.

Littmann® Cardiology IV™ Stethoscope 7 Years
Littmann® Cardiology III™ Stethoscope 5 Years
Littmann® Cardiology STC Stethoscope 6 Years
Littmann® Classic II Infant Stethoscope 3 Years
Littmann® Classic II Pediatric Stethoscope 3 Years
Littmann® Classic II S.E. Stethoscope 3 Years
Littmann® CORE Electronic Stethoscope 2 Years
Littmann® Electronic Stethoscope Model 3200 2 Years
Littmann® Master Cardiology™ Stethoscope 7 Years
Littmann® Master Classic II™ Stethoscope 3 Years
Littmann® Select and Lightweight II S.E. Stethoscope 2 Years
Littmann® Teaching Stethoscopes 3 Years

What is the warranty on my Welch Allyn Stethoscope?

Your Welch Allyn stethoscope is backed with a warranty that typically exceeds competitive models. Should a material or workmanship defect be discovered, Welch Allyn will repair or replace the product at no charge. You can reach Welch Allyn by phone at 1-800-535-6663. This warranty does not cover damage in shipment or failure caused by tampering, obvious carelessness or abuse. If your warranty has expired, AllHeart has replacement parts and accessories here.

Elite Electronic Stethoscope 2 Years
Harvey DLX 10 Years
Harvey Elite 10 Years
Professional Adult 5 Years
Professional Pediatric 5 Years
Planoscop 2 Years
Duophon 2 Years