HOW CAN WE HELP YOU TODAY?

FREQUENTLY ASKED QUESTIONS

What are your normal hours of operation?

Our standard business hours are Monday - Friday, from 8:00a - 5:00p PST. If you reach out to us on a weekend, or outside our normal operating hours, we will respond to your question as soon as possible once we return.

I’d like to outfit my staff with your scrubs/lab coats. Do you offer group rates?

We would be honored to provide your department or staff with uniforms. Group order rates are available on orders 20 units* or greater, and include special discounts and offers. For more information, please call us at 877.987.7979, email us contact.us@medelita.com, or click here to find our group order questionnaire. We look forward to hearing from you!

*Please note that 1 unit = a lab coat, a scrub jacket, or a set of scrubs (top + bottom)

Can I make changes to my order before it ships?

The cut-off point for all in-stock, non-customized orders to be shipped same-day is 2:00p PST:

  • If your order was placed before 2:00p PST, you are able to call us and confirm the change(s) as needed before the item ships.
  • If your order was placed after 2:00p PST, you are welcome to reach out to us (phone or email) prior to the following day’s cut-off to confirm the changes as needed.

Should your order contain items to be embroidered, please reach out to us within 24-48 hours of the order being placed to be sure we are able to adjust the order in time.

Please note that due to the nature of our embroidery & customization process, we may be unable to accommodate any order changes outside this time window. We genuinely apologize for any inconvenience(s) this may pose.

When will my order be shipped?

  • If your order: (1) contains in-stock items, (2) does not include any kind of embroidery, and (3) was placed before 2:00p PST, your order will ship that same business day.
  • If your order: (1) contains in-stock items, (2) does not include any kind of embroidery, and (3) was placed after 2:00p PST, your order will ship the following business day.
  • Orders including embroidery or alterations do require an additional 10-15 business days for processing prior to shipment. If your custom order requires immediate processing, please call us at 877.987.7979 or email us at contact.us@medelita.com to inquire about our Rush Services.

For more information regarding shipping, please click here.

How will I know if the item I purchased is backordered?

Any items that are out of stock, but available for backorder, will be notated on the product page when adding the item to your cart. The estimated in-stock date will be printed on your email confirmation as well. These dates are estimates only; should any dates change, you will be promptly notified via email. For all domestic orders, any other items that are readily available will be shipped immediately. There are no additional shipping charges for backordered items. We apologize for any immediate inconvenience caused by any backorders.

Who can I contact if I have questions?

Should you have any questions regarding our scrubs, lab coats, or sizing, please feel free to reach out to our dedicated Customer Experience Team. We are happy to help answer any question you may have. Simply call us at 877.987.7979 or email us at contact.us@medelita.com. We look forward to hearing from you!

Do you offer price adjustments on recent purchases?

We do not offer price adjustments on previous purchases.

Group Rates

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