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Research & Support
Every step of the way, our customers benefit from working with an account manager and our in-house marketing and support teams to ensure success from the initial conversation right through an enduring ongoing relationship.
Before products hit our shelves, our marketing team can conduct focus groups, surveys, and wear testing to collect and analyze your employees' needs and feedback.
Each account is provided with a dedicated Medelita account manager who will serve as the primary point of contact. This resource will organize and execute all day-to-day tasks involved with each contract and will mobilize all internal teams to produce results on time and above expectations.
Featuring a full in-house customer service center, Medelita is available to assist with ordering, account information, and any other program inquires. Our customer service representatives undergo an intensive training program on our internal systems and each ongoing program so that anyone our customers speak with is empowered to provide manager-level service right away.
Our cutting-edge e-commerce capabilities extend into custom analytic applications that can provide customers with the same transparency we provide to our own management team. The result is a completely visible program with fulfillment rates, order status, inventory status, forecasting tools, support ticket metrics, and shipping reports.