What are your normal hours of operation?

Our standard business hours are Monday - Friday, from 8:00am - 5:00pm PST. If you reach out to us on a weekend, or outside our normal operating hours, we will respond to your question as soon as possible once we return.

I’d like to outfit my staff with your scrubs/lab coats. Do you offer group rates?

We would be honored to provide your department or staff with uniforms. Group order rates are available on orders 20 units or greater, and include special discounts and offers. For more information, please call us at 877.987.7979, email us, or click here to find our group order questionnaire. We look forward to hearing from you!

Can I make changes to my order before it ships?

It’s our goal to get your order to you as quickly as possible. This means we are unfortunately unable to make changes to your order once it has been placed. We genuinely apologize for any inconvenience this may pose.

When will my order be shipped?

  • If your order: (1) contains in-stock items, (2) does not include any kind of embroidery, and (3) was placed before 2:00p EST, your order will ship that same business day.
  • If your order: (1) contains in-stock items, (2) does not include any kind of embroidery, and (3) was placed after 2:00p EST, your order will ship the following business day.
  • Orders including embroidery require an additional 5-10 business days for processing prior to shipment.

How will I know if the item I purchased is backordered?

Any items that are out of stock, but available for backorder, will be notated on the product page when adding the item to your cart. These dates are estimates only; should any dates change, you will be promptly notified via email. For all domestic orders, any other items that are readily available will be shipped immediately. There are no additional shipping charges for backordered items. We apologize for any immediate inconvenience caused by any backorders.

Who can I contact if I have questions?

Should you have any questions regarding our scrubs, lab coats, or sizing, please feel free to reach out to our dedicated Customer Experience Team. We are happy to help answer any question you may have. Simply call us at 877.987.7979 or email us at We look forward to hearing from you!

Do you offer price adjustments on recent purchases?

We do not offer price adjustments on previous purchases.