Shipping And Returns Information

Customer Service

Professional Courtesy Guarantee

We consider Medelita customers to be colleagues. For that reason, we guarantee all products that we make. Period. We are the only medical apparel company with third party performance fabric certification from DuPont® and drirelease® with FreshGuard®. If any of our products don’t meet your expectations, send them back within one year from the date your order was received - for repair or replacement. Damage due to normal wear and tear will be repaired at a reasonable charge.

We reserve the right to exclude items from the Professional Courtesy Guarantee™ that have not been maintained per our care instructions (including the use of chlorine bleach on any product), or items that have been altered or abused. If you have questions about care of your garments we are happy to help provide in-depth recommendations.

Please note: Medelita Clearance items and Certified Seconds are EXCLUDED from all Professional Courtesy Guarantee™ policies, including all exchanges and/or returns listed below. All sales on Clearance items and Certified Seconds are final. Some coupon codes, including free shipping coupon codes, do not apply to clearance items, certified seconds and/or items on sale.

Exchange & Return Policy

At Medelita, if something isn't right – we'll fix it. Need a different size? No problem. Just ask. We call it our Professional Courtesy Guarantee™. Why? Because we, too, come from medical backgrounds – where high standards and exceptional care are not only valued, but required.

We politely ask the following if you'd like to exchange or return an item:

Exchange Detail

We truly want you to obtain the right size and fit. It's a fundamental value of our company – true fit and comfort for all medical professionals. So if you ordered a non-embroidered item and would like to try a different size or style, just send us an email (within 30 days of your original order date) at [email protected]. If you reside in the contiguous 48 states, we'll be more than happy to email you a UPS return label for your exchange (free of charge, within 30 days of the order date) if you simply tell us the reason(s) for your exchange. Be detailed or be brief – it's up to you. Once you receive the UPS.com email, please print the label and affix to the box or bag and drop off at your local UPS Store or drop box location.

In summary, if you're a continental US resident (this excludes Alaska, Hawaii, and Puerto Rico) and have decided to exchange an item, you will only pay the original shipping and handling charges. We'll pay for your exchange items to come back to us (via UPS) if you contact us within 30 days of your order date, and we'll pick up the cost to send out the new items. Not a problem.

We reserve the right to refuse a return if it has clearly been worn, laundered, or excessively soiled.

Returns Detail

If for any reason you are not happy with a non-embroidered item, please return it within 180 days of your original order date for a refund. We will credit your original payment method, excluding original shipping & handling costs, once we are in receipt of your return items. If we made an error on your order or there is a sewing problem or quality issue, please call us at 877.987.7979. Please allow 3-5 business days after your order is received in our warehouse for your return to be processed.

We're happy to send you a prepaid UPS mailing label for your return, if you contact us within 30 days of the original order date and you reside in the contiguous 48 U.S. states (excluding Alaska, Hawaii, and Puerto Rico). We politely ask that in order to receive a prepaid mailing label, that you first send us an email at [email protected]explaining the reason for your return. Please include your order number, full name, and preferred contact information – phone or email.

Warranty Detail

We proudly stand behind the quality of our product at Medelita. We will warranty all non-clearance items from any manufacturer flaws, defects or failures for 12 months after the date the garment was originally shipped from our warehouse. We reserve the right to refuse warranty on any item that appears to be damaged by misuse, modification or repair.

Shipping Details

At Medelita we offer UPS Ground, UPS Next Day Air and UPS 2nd Day Air delivery to P.O. and F.P.O Boxes. A small handling fee includes the cost of preparing your shipment, selecting, and packaging the products you've purchased. Original shipping and handling charges are not refundable. Usual delivery time for UPS Ground is 2-7 working days, depending on your distance from our Southern California warehouse. Please allow add an additional 3-5 days for any orders containing products that are sold in the Medelita Marketplace and/or are not made by Medelita.

For international orders, please allow 3-5 business days for Worlwide Expedited Service to most locations. International rates and shipping charges will apply. You may/may not receive a separate duty charge/bill directly from customs (separate from Medelita), depending on the importing policies of your country.  Medelita is not responsible for any applicable duties or import custom fees. Click here to calculate international shipping rates to your country.

Our website accepts orders 24 hours per day, 7 days per week. We process orders during our hours of operation Monday – Friday, 8 am – 4:30 pm, excluding holidays. Orders placed before 2PM PST will be processed the same working day. Orders placed after 2PM PST, or on a weekend, will be processed the next business day.

Free Shipping Eligibility

Orders placed on Medelita.com with a subtotal of $100 or greater will be eligible for free shipping within the United States. Shipping discount does not apply to past purchases, UPS 2nd Day Air, UPS Next Day Air, or to any shipping destinations outside the United States. Shipping discount is automatic at checkout, and no code is required. Shipping discount is valid for group orders and or bulk purchase orders.

Embroidered Items

Many of our customers opt for custom embroidery. This requires some extra time. If you've selected custom embroidery, please allow an additional 5 business days before it ships. This includes orders in which the customer has opted for expedited shipping (Next Day Air or 2nd Day Air). If your order includes more than one item, your entire order will be shipped when your embroidery portion is complete. Please understand that we cannot accept returns or exchanges on embroidered items, unless there was a significant embroidery error on our part. Please see our Embroidery Info page for more information.

Questions

All emails are received and/or replied to by a licensed healthcare professional and/or highly trained customer service representative, who understand the intricacies of medical apparel. Have a question about our scrubs or lab coats? Not sure about sizing? Send an email to [email protected].

Bulk Ordering & Price Quotes

If you are interested in purchasing Medelita lab coats or scrubs in large quantities or are in need of a special RFQ, we will be more than happy to provide you with a customized price quote. Please contact our sales team at [email protected] for a special quote.

Gift Invitations

Customized upscale gift invitations can easily be arranged. This is an ideal way to offer your staff and/or customers a unique, customized gift, without having to worry about sizing or color selection. Please send an email to [email protected].

Website Security

At Medelita we have taken the necessary steps to ensure that your on-line purchase is safe and secure, using Verisign information security services. Every time you send us your credit card number and your billing and shipping information, we use Verisign technology to prevent that information from being intercepted.

Sales Tax

If you reside in California or Texas and are not a reseller or tax free governmental agency, we are required to add applicable sales tax.

Payment Options

We accept Visa, Master Card, and American Express for all types of orders (internet, phone, and fax).

Backorders

You will be promptly informed by email of delivery dates for garments that are back-ordered. Other items in your order, if available, will be shipped immediately. There is no additional shipping charge for backordered items. We apologize for any inconvenience if your selected items are not currently available.

Website Errors

There may be occasional, accidental errors found on our website. We reserve the right to make corrections in the event of a misprint or change.