Professional Courtesy Guarantee^tm

We consider all of our customers to be colleagues and family. For that reason, we guarantee that anyone who buys medelita scrubs or lab coats is 100% satisfied. Customer satisfaction is our ultimate goal.

Exchange & Return Policy

At medelita, if something isn’t right – we’ll fix it. Need a different size? No problem. Need a measuring tape? We’ll send you one. Fabric swatches? Just ask. Want to return something? We’ll help make it easy. We call it our Professional Courtesy Guarantee^tm. Why? Because we, too, come from medical backgrounds – where high standards and exceptional care are not only valued, but required.

We politely ask the following if you’d like to exchange or return an item:

• We prefer that all original tags are still attached.
• Fill out the form that was included with your order. Follow instructions for exchange and/or return.
• If you still have the original bags – please place the garments inside these bags for return.
• Unfortunately, we cannot accept returns on embroidered items with professional titles.
• We prefer that items are exchanged or returned within 30 days of receipt.
• Original shipping and handling charges are not refundable.
• We’re happy to provide personalized attention to each order – individual or group. Email us at questions@medelita.com or exchanges@medelita.com.

Exchange Detail

We truly want you to obtain the right size and fit. It’s a fundamental value of our company – true fit and comfort for all women in healthcare. So if you need a different size or style, just send us an email at exchanges@medelita.com. We’ll be more than happy to email you a UPS return label for your exchange, if you simply tell us the reason(s) for your exchange. Be detailed or be brief – it’s up to you.

In summary, if you’ve decided to exchange an item, you will only pay the original shipping and handling charges. We’ll pay for your exchange items to come back to us (via UPS), and we’ll pick up the cost to send out the new items. Not a problem. But send us an email, first, to get the process started.

Returns Detail

If for any reason you are not happy with an item, please return it within 30 days for a refund. We will credit your original payment method, excluding original shipping & handling costs. If we made an error on your order or there is a sewing problem or quality issue, please call us at 877.987.7979. Please allow 2-3 weeks for your return to be processed.

We’re happy to send you a prepaid mailing label for your return. We politely ask that in order to receive a prepaid mailing label, that you first send us an email at returns@medelita.com explaining the reason for your return. Please include your order number, full name, and preferred contact information – phone or email.

Shipping Details

At medelita we offer UPS Ground, UPS 3 Day Select and UPS 2nd Day Air, as well as UPS worldwide delivery.  A small handling fee includes the cost of preparing your shipment, selecting, and packaging the products you’ve purchased. Original shipping and handling charges are not refundable. Usual delivery time for UPS Ground is 3-7 working days, depending on your distance from our Southern California warehouse.

For international orders, please allow an additional 7-21 days to receive your order. International rates and shipping charges will apply. You may/may not receive a separate duty charge/bill directly from customs (separate from medelita), depending on the importing policies of your country.

Our website accepts orders 24 hours per day, 7 days per week. We process orders during our hours of operation Monday – Friday, 8 am – 5 pm, excluding holidays. Orders placed before 12 noon PST will be processed the same working day. Orders placed after 1 pm PST, or on a weekend, will be processed the next business day.

Embroidered Items

Many of our customers opt for custom embroidery. This requires some extra time. If you’ve selected custom embroidery, please allow an additional 5-10 days before it ships. If you order includes more than one item, your entire order will be shipped when your embroidered items are complete. Please understand that we cannot accept returns on embroidered items, unless there was an error on our part.

Questions

All emails are received and/or replied to by a licensed female healthcare professional, who understand the intricacies of medical apparel. Have a question about our scrubs or lab coats? Ask one of our healthcare professionals at questions@medelita.com.

Bulk Ordering & Price Quotes

If you are purchasing medelita uniforms in large quantities or are in need of a special RFQ, we will be more than happy to provide you with a customized price quote. Please contact Joe Francisco directly at group.sales@medelita.com.

Gift Invitations

Customized upscale gift invitations can easily be arranged. This is an ideal way to offer your staff and/or customers a unique, customized gift, without having to worry about sizing or color selection. Please contact Joe Francisco at group.sales@medelita.com for a special quote.

Website Security

At medelita we have taken the necessary steps to ensure that your on-line purchase is safe and secure, using Verisign information security services. Every time you send us your credit card number and your billing and shipping information, we use Verisign technology to prevent that information from being intercepted.

Sales Tax

If you reside in California and are not a reseller or tax free governmental agency, we are required to add applicable sales tax.

Payment Options

We accept Visa, Master Card, and American Express for all types of orders (internet, phone, and fax). Open account terms are gladly extended to hospital, clinic, medical office or government agencies, after credit application and approval.

Backorders

You will be promptly informed by email of delivery dates for garments that are back-ordered. You will not be charged for your backordered items until they are shipped to you. Other items in your order, if available, will be shipped immediately. There is no additional shipping charge for backordered items. We apologize for any inconvenience if your selected items are not currently available.

Website Errors

There may be occasional, accidental errors found on our website. We reserve the right to make corrections in the event of a misprint or change.