Professional Courtesy Guarantee^tm

We consider all of our customers to be colleagues and family. For that reason, we guarantee that anyone who buys Medelita scrubs or lab coats is 100% satisfied. Customer satisfaction is our ultimate goal.

Exchange & Return Policy

At Medelita, if something isn't right – we'll fix it. Need a different size? No problem. Need a measuring tape? We'll send you one. Fabric swatches? Just ask. We call it our Professional Courtesy Guarantee^tm. Why? Because we, too, come from medical backgrounds – where high standards and exceptional care are not only valued, but required.

We politely ask the following if you'd like to exchange or return an item:

• We cannot accept returns on embroidered items. If you are unsure about sizing or style preference, we suggest that you place your first order without embroidery.
• All original tags must still be attached.
• Garments are to be returned in excellent condition - without stains, makeup, or soiling of any kind - just as you would want to receive your order. Medelita uniforms are worn in hygienic environments, and thus must be presented to our customers with 100% cleanliness.
• If there is any evidence of staining or wear beyond simply trying it on, a $10 handling charge will be deducted from your return.
• We reserve the right to refuse a return if it has clearly been worn, laundered, or excessively soiled.
• Please place the garments inside the original garment bags.
• Medelita offers free exchanges and returns when a customer notifies us within 30 days of the order date. A UPS label will be sent via email after notification from the customer by email or phone.
• Returns and exchanges between 30 and 60 days from the date of purchase require the customer to pay for return shipping.
• We do not accept returns or exchanges after 60 days from the original order date.
• Original shipping and handling charges are not refundable.
• We're happy to provide personalized attention to each order - individual or group. Email us at questions@medelita.com or exchanges@medelita.com.

Exchange Detail

We truly want you to obtain the right size and fit. It's a fundamental value of our company – true fit and comfort for all medical professionals. So if you ordered a non-embroidered item and would like to try a different size or style, just send us an email (within 30 days of your original order date) at exchanges@medelita.com. If you reside in the contiguous 48 states, we'll be more than happy to email you a UPS return label for your exchange (free of charge, within 30 days of the order date) if you simply tell us the reason(s) for your exchange. Be detailed or be brief – it's up to you. Once you receive the UPS.com email, please print the label within 24 hours as it is time sensitive in the UPS system.

In summary, if you're a continental US resident and have decided to exchange an item, you will only pay the original shipping and handling charges. We'll pay for your exchange items to come back to us (via UPS) if you contact us within 30 days of your order date, and we'll pick up the cost to send out the new items. Not a problem. But send us an email, first, to get the process started.

Returns Detail

If for any reason you are not happy with a non-embroidered item, please return it within 30 days of your original order date for a refund. We will credit your original payment method, excluding original shipping & handling costs, once we are in receipt of your return items. If we made an error on your order or there is a sewing problem or quality issue, please call us at 877.987.7979. Please allow 2-3 weeks for your return to be processed.

We're happy to send you a prepaid UPS mailing label for your return, if you contact us within 30 days of the original order date. We politely ask that in order to receive a prepaid mailing label, that you first send us an email at returns@medelita.com explaining the reason for your return. Please include your order number, full name, and preferred contact information – phone or email.

Warranty Detail

We proudly stand behind the quality of our product at Medelita.  We will warranty all non-clearance items from any manufacturer flaws, defects or failures for 6 months after the date the garment was originally shipped from our warehouse.  We reserve the right to refuse warranty on any item that appears to be damaged by misuse, modification or repair.

Shipping Details

At Medelita we offer UPS Ground, UPS Next Day Air and UPS 2nd Day Air, as well as USPS (Priority Mail) worldwide delivery. A small handling fee includes the cost of preparing your shipment, selecting, and packaging the products you've purchased. Original shipping and handling charges are not refundable. Usual delivery time for UPS Ground is 2-7 working days, depending on your distance from our Southern California warehouse.

For international orders, please allow an additional 7-21 days to receive your order. International rates and shipping charges will apply. Currently, all of our international orders are shipped via USPS to help minimize costs to the customer. You may/may not receive a separate duty charge/bill directly from customs (separate from Medelita), depending on the importing policies of your country. By shipping international orders USPS, we minimize shipping costs for the customer and often avoid duties and taxes charged by the receiving country.

Our website accepts orders 24 hours per day, 7 days per week. We process orders during our hours of operation Monday – Friday, 8 am – 4:30 pm, excluding holidays. Orders placed before 11am PST will be processed the same working day. Orders placed after 11am PST, or on a weekend, will be processed the next business day.

Embroidered Items

Many of our customers opt for custom embroidery. This requires some extra time. If you've selected custom embroidery, please allow an additional 8-10 days before it ships. This includes orders in which the customer has opted for expedited shipping (Next Day Air or 2^nd Day Air). If your order includes more than one item, your entire order will be shipped when your embroidery portion is complete. Please understand that we cannot accept returns on embroidered items, unless there was a significant embroidery error on our part. Please see our Embroidery Info page for more information.

Questions

All emails are received and/or replied to by a licensed healthcare professional and/or highly trained customer service manager, who understand the intricacies of medical apparel. Have a question about our scrubs or lab coats? Not sure about sizing? Send an email to questions@medelita.com.

Bulk Ordering & Price Quotes

If you are interested in purchasing Medelita lab coats or scrubs in large quantities or are in need of a special RFQ, we will be more than happy to provide you with a customized price quote. Please contact our sales team at group.sales@medelita.com for a special quote.

Gift Invitations

Customized upscale gift invitations can easily be arranged. This is an ideal way to offer your staff and/or customers a unique, customized gift, without having to worry about sizing or color selection. Please contact our sales team at group.sales@medelita.com for a special quote.

Website Security

At Medelita we have taken the necessary steps to ensure that your on-line purchase is safe and secure, using Verisign information security services. Every time you send us your credit card number and your billing and shipping information, we use Verisign technology to prevent that information from being intercepted.

Sales Tax

If you reside in California and are not a reseller or tax free governmental agency, we are required to add applicable sales tax.

Payment Options

We accept Visa, Master Card, and American Express for all types of orders (internet, phone, and fax). Open account terms are gladly extended to hospital, clinic, medical office or government agencies, after credit application and approval.

Backorders

You will be promptly informed by email of delivery dates for garments that are back-ordered. Other items in your order, if available, will be shipped immediately. There is no additional shipping charge for backordered items. We apologize for any inconvenience if your selected items are not currently available.

Website Errors

There may be occasional, accidental errors found on our website. We reserve the right to make corrections in the event of a misprint or change.