Medelita International Shipping
Medelita is pleased to offer direct shipping to many of our customers outside of the United States. For all international destinations, details are provided below.
Click a link below for information about international shipping and delivery.
- What countries does Medelita ship to?
- How do you ship to destinations outside of the United States?
- What are your shipping and handling charges for international orders?
- What are my shipping options for international orders?
- When will I be billed?
- What is the return policy for international orders?
- When should I expect my embroidered garments to arrive?
- What If My Order Contains Backordered Items; When Will it Ship?
- What if I have additional questions?
What Countries Does Medelita Ship To?
In partnership with UPS, we are pleased to be able to ship to over 70 countries all over the world. We will continue to explore expanding the shipping destinations, so if you do not see your country listed when checking out, please check back with us soon. A Note To Our Customers shipping to Saudi Arabia: Please visit this page for information on how to order Medelita products.
Shipping Rates/Times To Most Destinations (except Canada):
New To improve transparency we now rely on our shipping carrier, UPS to calculate your shipping totals based on weight and volume. We offer UPS Worldwide Expedited® and UPS Worldwide Express® shipping options to most destinations around the world where UPS is able to deliver packages.
| Order Value | UPS EXPEDITED® | UPS EXPRESS® |
|---|---|---|
| All Orders | Delivery in 5-7 days after your order ships. | Deliver in under 5 days after your order ships. |
**Medelita is not responsible for additional tariffs or customs duties outside the U.S.
Shipping Rates/Times to Canada:
New To improve transparency we now rely on our shipping carrier, UPS to calculate your shipping totals based on weight and volume. We offer UPS Worldwide Expedited® and UPS Worldwide Express® shipping options to most destinations around the world where UPS is able to deliver packages.
| Order Value | UPS EXPEDITED® | UPS EXPRESS® |
|---|---|---|
| Any | Delivery to Canada in 2-5 business days | Delivery to Canada in 1-3 business days |
**Additional tariffs, customs duties, and applicable bond fees may apply.
How Do You Ship To Destinations Outside Of The U.S?
At checkout, you will see the total price of your order in USD calculated once you provide your shipping address. All international orders are shipped and delivered via UPS.
Please note that the shipping total does not include duties / taxes / or customs, and these will be due at delivery. These additional charges are levied by the importing broker of record determined by UPS, and is the sole responsibility of the receiver.
By placing your international order, you agree to pay any and all taxes and duties which may apply. If you have any questions, please message us at contact.us@medelita.com, or call us at 877.987.7979.
What Are Your Shipping & Handling Charges For International Orders?
Shipping and handling charges are a variable fee based on weight vs. published rates provided by UPS that you select from the list of options available to you at checkout. To know the exact shipping and handling charges before you buy, simply add items to your order and proceed to provide your address information in the checkout process. We will tell you the exact charges, and in some cases we will tell you the exact charges for duties and taxes (otherwise excluded), for your desired items before you actually place an order. If we are able to calculate duties and taxes for you, then you will be charged for duties and taxes by Medelita at checkout. Otherwise you will not be charged for duties and taxes by Medelita at checkout, but these charges may be applied by the destination country. If so, they will be paid on your behalf and subsequently collected from you by our shipping agent.
What Are My Shipping Options For International Orders?
All International orders are shipped via UPS. For Canada, colleagues can select UPS Worldwide Expedited (2-5 business days) or UPS Worldwide Express* (1-3 business days).
For all other International orders, colleagues can select UPS Worldwide Expedited (5-7 business days) or UPS Worldwide Express* (1-5 business days).
*UPS Worldwide Express not available to all locations
When Will I Be Billed?
Your credit card will be billed by Medelita once the order is processed and approved.
What Is The Return Policy For International Orders?
Unfortunately the benefits of the U.S. "Try on at home" (free shipping & returns) program do not extend to international orders.
We do accept international returns, however, we will only refund the purchase price of the returned garment(s). Any shipping fees, and any customs/duties are not refundable. Additionally, you will need to provide the means to ship the item(s) back to our facility.
We are unable to provide international exchanges at this time. All qualifying conditions for returns must still be met. Please click here for more on our returns & exchange policy.
My Order Contains Custom Embroidery. When Will That Ship?
We value the opportunity to place the finishing touches on your garments. Keep in mind that this process does require some additional time in processing. Please allow no more than 10-15 additional business days for processing prior to shipping. The exact processing time will vary based upon the time of year, current trends, and order queue.
What If My Order Contains Backordered Items; When Will it Ship?
Any backordered items will prevent the order from being partially shipped. In an effort to keep your shipping costs as low as possible, international orders will be shipped only when the entire order is able to be shipped completely.
What If I Have Additional Questions?
All emails are received and/or replied to by a licensed healthcare professional and/or highly trained customer experience representative, who understand the intricacies of medical apparel. Have a question about our scrubs or lab coats? Not sure about sizing? Getting in touch with us is easy - Click Here For Contact Options.